Shipping Policy for https://iipl.live
We are committed to delivering your orders promptly and securely. Please read our shipping policy carefully to understand the terms and conditions related to product shipping.
Physical Products : Orders are typically processed and shipped within 2-3 business days. Delivery times may vary based on your location and the shipping method selected at checkout. Standard delivery times are 5-7 business days within the country and 10-15 business days for international orders.
Digital Products : Upon successful payment, digital products will be delivered instantly to the email address provided during checkout or made available for download through your account on our website.
Eligibility: Physical products can be returned within 14 days of receipt. The item must be in its original packaging, unused, and in the same condition as when you received it.
Return Process: To initiate a return, contact our customer support at support@iipl.live with your order details. Upon approval, you will receive instructions on how to ship the item back to us.
Refunds: Once we receive the returned product and confirm its condition, your refund will be processed within 7-10 business days.
Eligibility:Due to the nature of digital products, they are not eligible for return or refund unless the product is found to be defective or not as described.
Return Process: If you encounter issues with a digital product, please contact our support team within 7 days of purchase for assistance.
For physical product orders, you will receive a shipping confirmation email with tracking details once your order has been dispatched. You can use the tracking number provided to monitor the delivery status of your order. For any issues or delays, please contact our support team.
If you have any questions about our shipping policy, please reach out to us at support@iipl.live.